Home Maintenance Plans

WHAT ARE THE BENEFITS OF A MAINTENANCE PLAN?

Did you know that almost half of your energy usage in your home comes from your cooling and heating systems? This is why maintaining them is one of the most important things you can do to save money and keep your home comfortable. Here are some reasons why you should support your systems with a SDN Group Gold Maintenance Plan:

• 24 hour response, providing service— we guarantee it.

• Regular check-ups and maintenance will ensure that your systems are performing efficiently and provide optimal home comfort.

• Scheduled maintenance on your heating and air conditioning system can cut breakdowns by as much as 95% and lower utility bills by up to 35%.

• Cooling and heating system become increasingly less efficient and reliable as time goes by due to wear and tear, dust, and dirt.

• Our tune-ups catch small problems before they become major breakdowns.

• Almost all heating and cooling manufacturers need routine service maintenance to keep your warranty validated.

• You are our top priority. You can jump to the head of the line when you call and your job will be scheduled ahead of others.

• First and last calls are reserved for SDN customers

• Receive a 20% discount off our heating, air conditioning, and electrical services for as long as our service plan relationship remains in effect.

• Yearly lubrication of all moving parts within your systems will keep them in top shape to limit excess electricity use.

• We don’t just promise your complete satisfaction — we guarantee it.

• No overtime charges

WHAT HAPPENS DURING A MAINTENANCE VISIT

WHY IS IT IMPORTANT TO MAINTAIN YOUR HVAC SYSTEM?

Similar to a car, your comfort system needs regular maintenance and care to perform at its best and to give it a longer life. Here are the top 5 reasons:

1. Maintenance can cut breakdowns by as much as 95% and lower utility bills by up to 35%.

2. Our tune-ups catch small problems before they become major breakdowns.

3. Almost all heating and cooling manufacturers need routine service maintenance to keep your warranty validated.

4. Yearly lubrication of all moving parts within your systems will keep them in top shape to limit excess electricity use.

5. Comfort systems become increasingly less efficient and reliable as time goes by due to wear and tear, dust, and dirt.

SAFETY FIRST

Your safety and comfort are always our top priority. Our technicians will come equipped with face masks, gloves, boot covers, and offer you contactless transactions.

WE’LL GIVE YOU A HEADS-UP

The technician will either call or text you when they are on their way to your location, allowing you time to prepare for the technician to enter and perform the tune-up. TIP: Clear any objects or clutter around the equipment being serviced.

YOUR TECHNICIAN WILL COME PREPARED

Your technician comes highly trained and ready to give your system a full tune-up. Your technician will arrive in a fully-loaded SDN Group truck that has all the tools and parts to fix practically any issues that may arise. Your tech will come to your door to introduce themself, and with your permission, enter your home and ask for the location of your comfort system.

ON TO THE TUNE-UP!

Now let’s start getting your system tuned-up and ready to keep you comfortable all season long:

WHAT WE DO DURING YOUR COOLING TUNE-UP

1. Check and replace air filter (standard 1”)

2. Clean and flush condensate pan and drain lines

3. Clean and condensate pump if present

4. Check and clean evaporator coil in needed (if accessible)

5. Check electrical connections and all electrical components

6. Perform any required lubrication

7. Check thermostat operation and programming

8. Replace thermostat batteries if required

9. Check indoor blower operation and balance

10. Remove condensing unit cover

11. Clean debris from outdoor condenser

12. Chemically clean outdoor condenser coil

13. Start and test cooling system

14. Check operating pressures, temperatures and refrigerant charge

15. Check operation of all safeties

16. When we are finished, we remove our tools and clean up

17. We discuss with you the status of your heating system

18. If we find an issue, we will give you options on what to do

WHAT WE DO DURING YOUR HEATING TUNE-UP

1. Clean burners & pilot assembly

2. Check and replace air filter (standard 1”)

3. Check and tighten electrical connections

4. Check thermostat operation and programming

5. Replace thermostat batteries if required

6. Clean condensate trap and drains (90% furnaces)

7. Check blower motor and inducer assembly for proper balance and operation

8. Vacuum/clean heat exchanger blower compartment etc.

9. Check hot surface ignitor and/or ignition electrode

10. Clean flame sensor and/or thermocouple

11. Check flues and/or 90% venting for obstructions of leaks

12. Run furnace, check and adjust gas pressures, check flames signal

13. Check all furnace safeties for proper operation

14. Check complete furnace operation

15. Check ambient carbon monoxide

16. When we are done, we remove our tools and clean up

17. We discuss with you the status of your heating system

18. If we find an issue, we will give you options on what to do

WHAT WE DO DURING YOUR STEAM BOILER TUNE-UP

1. All of the checks listed for furnaces that are pertinent for boilers will be checked

2. Clean boiler sight glass

3. Flush boiler

4. Check operation of automatic water feeder if present

5. Check boiler and piping for any visible leaks

6. Run boiler and check complete operation

7. Check operation of low water cutoff

8. Check all air vents for proper operation

9. Check that all radiators are heating properly

10. When we are done, we remove our tools and clean up

11. We discuss with you the status of your heating system

12. If we find an issue, we will give you options on what to do

WATER BOILER TUNE-UP CHECKLIST

1. All of the checks listed for furnaces that are pertinent for boilers will be checked

2. Check expansion/Extrol tank for proper pressure or water level

3. Lubricate circulating pump as needed

4. Check boiler water pressure and operation of the pressure reducing valve

5. Check boiler and piping for any visible leaks

6. Run boiler and check complete operation

7. Check operation of all pumps and zone valves

8. Check the all zones, baseboard and/or radiators are heating properly

9. When we are done, we remove our tools and clean up

10. We discuss with you the status of your heating system

11. If we find an issue, we will give you options on what to do